Privacy Policy

Please read this privacy notice carefully to understand our policies and practices regarding your personal data and how we will treat it. By using the http://myonceuponatrip.com (our website address), ordering or by giving us your Personal Data, you agree to this notice. It was recently reviewed in accordance with the EU General Data Protection Regulation (GDPR) which came into effect on the 25th May 2018.

Sources of personal data

This Notice applies to Personal Data that we collect from or about you, through the methods described below, from the following sources:

  • https://myonceuponatrip.com (our website address owned by Once Upon a Trip Ltd) . Consumer-directed websites operated by or for Once Upon a Trip Ltd, including sites that we operate under our own domains/URLs and mini-sites that we run on third party social networks such as Facebook.
  • E-mail, text and other electronic messages. Electronic communications between you and Once Upon a Trip Ltd.
  • Offline registration forms. Printed registration and similar forms that we collect via, for example, postal mail, in-store demos, contests and other promotions, or events.
  • Points of sales. Demonstrators present in physical third party stores.
  • Data from other sources. Social networks, publicly available information.

Personal data that we collect about you and how we collect it

We keep all your personal data confidential – only employees who need to access your account for the purpose of delivering our products/service to you, have access to them. We do not sell or pass your personal data to any third parties unless we receive specific consent from you to do this Depending on how you interact with Once Upon a Trip Ltd (online, offline, etc), we collect various types of information from you, as described below. Personal contact information. This includes any information you provide to us that would allow us to contact you, such as your name, postal address, e-mail address, social network details, or phone number.

Account login information.

Any information that is required to give you access to your specific account profile. Example include your login ID/email address, screen name, password in unrecovered form, and/or security question and answer.

Demographic information.

Any information that describes your demographic or behavioural characteristics. Examples include your date of birth, age or age range, gender, geographic location, favourite products, hobbies and interests, and household or lifestyle information

Technical information about computer/mobile device.

Any information about the computer system or other technological device that you use to access one of our websites, such as the internet protocol (IP) address used to connect your computer or device to the internet, operating system type, and web browser type and version. If you access http://myonceuponatrip.com (our website address) via a mobile device such as smartphones, the collected information will also include, where permitted, your phone’s unique device ID, advertising ID, geo-location, and other similar mobile device data.

Websites/communication usage information.

As you navigate through and interact with our website, we use automatic data collection technologies to collect certain information about your actions. This includes information such as which links you click on, which pages or content you view and for how long, and other similar information and statistics about your interactions. This information is captured using automated technologies such as cookies (browser cookies, flash cookies) and web beacons, and is also collected through the use of third party tracking services (such as Google Analytics). You have the right to object to the use of such technologies.

Consumer feedback.

This includes information that you voluntarily share with us about your experience of using our products and services.

Consumer-generated content.

This refers to any content that you create and then share with us on a social network. Examples include photos, videos, personal stories, or other similar media or content. Where permitted, we collect and publish consumer-generated content in connection with a variety of activities, including contests and other promotions, website community features, consumer engagement, and third party social networking.

Social network information.

This refers to any information that you share publicly on a social network or information that is part of your profile on a third party social network (such as facebook) and that allow the third party social network to share with us. Examples include your basic account information) name, e-mail, address, gender, birthday, current city, profile picture, user ID, list of friends, etc) and any other additional information or activities that you permit the third party social network to share. We receive your social network profile information (or parts of it) every time you download or interact with Once Upon a Trip Ltd

Payment and Financial information.

Any information that we need in order to fulfil an order, or that you use to make a purchase, such as your debit or credit card details (cardholder name, card number, expiration date, etc) or other forms of payment (if such are made available). In any case, we handle payment and financial information in a manner compliant with applicable laws, regulations and security standards.

Uses made of your personal data

The following paragraphs describe the various purposes for which we collect and use your Personal Data, and the different types of Personal Data that are collected for each purpose. Customer service. We use your Personal Data for customer service purposes, including responding to your enquiries. This typically requires the use of certain personal contact information and information regarding the reason for your inquiry (e.g. order status, product questions, etc) Social networks. We use your Personal Data when you interact with third party social networking features, such as ‘’Like’’ functions to serve you with advertisements and engage with you on social networks. Other general purposes (e.g. internal research, analytic, security). In accordance with applicable laws, we use your Personal Data for other general business purposes, such as conducting internal marketing and demographic studies and measuring the effectiveness of advertising campaigns. We reserve the right, should you have Once Upon a Trip Ltd accounts, to reconcile those accounts into a single account. We also use your Personal Data to ensure our security.

Disclosure, storage and/or transfer of your personal data

We use a variety of reasonable measures to keep your Personal Data confidential and secure. Please note, however, that these protections do not apply to information you choose to share in public areas such as social networks. People who can access your Personal Data. Your Personal Data will be processed by our authorised staff, on a need to know basis, depending on the specific purposes for which your Personal Data have been collected. Measures taking in operating environments. We store your Personal Data in operating environments that use reasonable security measures to prevent unauthorised access. We follow reasonable standards to protect Personal Data. The transmission of information via the Internet is, unfortunately, not completely secure and although we will do our best to protect your personal information, we cannot guarantee the security of the data transmission through our websites Measures we expect you to take. It is important that you also play a role in keeping your Personal Data safe and secure. When signing up for an online account, please be sure to choose an account password that would be difficult for others to guess and never reveal your password to anyone else. You are responsible for keeping this password confidential and for any use of your account. If you use a shared or public computer, never choose to have your login ID/email address or password remembered and make sure to log out of your account every time you leave the computer.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behave in the same way as if the visitor has visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with the embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue. For users that register on our website, we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

Where we send your data

Visitors’ comments may be checked through an automated spam detection service.

Who on the team has access

Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:

  • Order information like what was purchased, when it was purchased and where it should be sent, and Customer information like your name, email address, and billing and shipping information.
  • Our team members have access to this information to help fulfil orders, process refunds and support you.

What rights do you have concerning your personal information?

By law, you can ask us what information we hold about you, and you can ask us to correct it if it is inaccurate. If we have asked for your consent to process your personal data, you may withdraw that consent at any time. If we are processing your personal data for reasons of consent or to fulfil a contract, you can ask us to give you a copy of the information in a machine-readable format so that you can transfer it to another provider. If we are processing your personal data for reasons of consent or legitimate interest, you can request that your data be erased. If you wish to exercise any of the rights set out above, please email us at [email protected] You will not have to pay a fee to access your personal data (or to exercise any of the other rights). We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

How can you raise a complaint?

If you have any queries or are unsure about any aspect of how we collect and use your data, we’re happy to help you. Please get in touch with us at [email protected] so we can resolve any issues you have. You have the right to complain to your local supervisory authority but please contact us first so we can resolve the matter quickly and satisfactorily.

Use of cookies

When you use our website to browse our products and services and view the information we make available, a number of cookies are used to allow the website to function, to collect useful information about visitors and to help make your user experience better. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly

How will I know if you change this policy?

We update our Privacy Policy from time to time. If we make any material changes, we’ll let you know by email or post a notification on our website. The revised policy will supersede all previous policies. For that reason, we encourage you to review our Privacy Policy regularly. We will update the date of this document each time it is changed.

Payments

We accept payments through PayPal, credit card (Mastercard, Visa, American Express). When processing payments, some of your data will be passed to PayPal, Visa, Mastercard or American Express, including information required to process or support the payment, such as the purchase total and billing information. Please see the PayPal Privacy Policy when using PayPal or Stripe.com when using other payment forms.

Contact us

Wherever you are in the world, feel free to drop us an e-mail: [email protected]onatrip.com. We will get back at you maximum in 24 hours.